1. Agreement

These Terms of Service ("Terms") form a binding agreement between you ("you", "your") and Pawluk Studio, a sole proprietorship registered in Poland (NIP 8393015674), operating Pinly at pinly.dev ("we", "us", "our"). By creating an account, signing in, or using any part of Pinly ("the Service"), you agree to these Terms. If you don't agree, don't use the Service.

If you accept these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and references to "you" mean both you and the organisation.

2. The Service

Pinly is a visual feedback tool that lets you and your clients drop pinned comments on live websites and other content. We provide hosting, capture, storage, and display for that feedback. Specific features evolve over time — see pinly.dev/#features for what's currently shipped.

We may add, remove, or change features. We'll do our best not to break what you depend on, and we'll give reasonable notice for changes that materially reduce functionality.

3. Beta Status

Pinly is currently in public beta. That means:

The Service is free to use during the beta period.
Things may break, change, or be removed without much notice.
We may impose reasonable usage limits to keep the service stable for everyone.
You should not use Pinly for production-critical workflows where losing a single comment is unacceptable. Export important feedback as you go.

When the beta ends, paid plans will become available. Users who signed up during the beta will either keep their free access or be offered a significant lifetime discount on a Pro plan, as advertised on the pricing page at the time of sign-up. We'll give at least 30 days' email notice before any pricing change affects you.

4. Your Account

You must be at least 16 (EU) or 13 (US) to create an account.
You sign in via GitHub OAuth. You are responsible for keeping that GitHub account secure.
You are responsible for all activity that happens under your account, including actions taken by team members and clients you invite.
Tell us promptly if you suspect unauthorised use of your account.
You may delete your account at any time from the dashboard. Deletion removes your projects, pins, screenshots, and recordings, subject to the retention windows in our Privacy Policy.

5. Acceptable Use

Don't use Pinly to:

Break any law, or help anyone else break one.
Capture feedback or screenshots of websites you don't own or don't have permission to test against.
Collect personal data, payment details, or other sensitive information from third parties without their consent.
Upload, post, or transmit content that is illegal, infringing, defamatory, harassing, hateful, sexually explicit involving minors, or that promotes violence.
Reverse-engineer the Service, attempt to extract source code (other than what we publish openly), or bypass authentication, rate limits, or usage limits.
Run security scans, load tests, or vulnerability research against Pinly without our written permission.
Send spam, malware, phishing payloads, or use the Service to distribute any of the above.
Resell, sublicense, or rebrand the Service without a written reseller agreement from us.

We may suspend or remove content, accounts, or projects that violate this section. Where reasonable, we'll give you a chance to fix the problem first.

6. Your Content

"Your Content" means everything you (or your clients) submit to Pinly: project names, target URLs, pin comments, screenshots, session recordings, and any files you upload.

You own Your Content. Nothing in these Terms transfers ownership to us.

To run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, copy, transmit, and process Your Content as needed to operate Pinly, provide it to your invited collaborators, back it up, and improve the Service's reliability and security. This licence is limited to those purposes, and ends when you delete the content (subject to backup retention windows).

You confirm that you have all the rights needed to grant the licence above, and that Your Content does not infringe anyone else's rights.

7. Pricing & Billing (Future Paid Plans)

When paid plans launch, the following applies. While Pinly is in beta, this section is informational only.

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) until cancelled. You can cancel at any time from your dashboard.
Prices are listed on the pricing page in EUR or USD. Prices may include or exclude taxes depending on your country — your invoice will state the applicable VAT or sales tax.
Refunds. EU consumers have a 14-day statutory right of withdrawal under Directive 2011/83/EU, except where you expressly request the Service to start during that period and confirm you lose the right (Art. 16(m)). Outside the EU, paid fees are non-refundable except where required by law or where we decide to issue a goodwill refund.
Failed payments. If a payment fails, we may downgrade your account or suspend access until payment is resolved. Your data is preserved during this period.
Price changes.We may change prices with at least 30 days' notice by email. The new price applies to renewals after the notice period.

8. Our Intellectual Property

The Service itself — code, design, brand, copy, logo, the "Pinly" name — belongs to Pawluk Studio. These Terms do not grant you any rights in our IP except the licence to use the Service as described here. You may reference Pinly by name (e.g. "made with Pinly") but may not use our logo or brand assets in ways that imply endorsement or partnership without written permission.

9. Copyright & DMCA

We respect intellectual property rights. If you believe content on Pinly infringes your copyright, send a notice to kontakt@pawlukstudio.pl with the subject "DMCA Notice" including:

Identification of the copyrighted work claimed to be infringed;
The exact URL or identifier of the allegedly infringing content on Pinly;
Your contact information (name, address, email, phone);
A statement that you have a good-faith belief the use is not authorised;
A statement, under penalty of perjury, that the information is accurate and you are authorised to act for the rights holder;
Your physical or electronic signature.

We will respond to valid notices in line with the EU Copyright Directive and the US DMCA. We may terminate accounts of repeat infringers.

10. Privacy & Data

Our handling of personal data is described in the Privacy Policy, which is part of these Terms. If you process personal data of EU data subjects through Pinly (for example, capturing client feedback containing personal information), you do so as a data controller, and we act as your processor for that data. A Data Processing Agreement is available on request.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent allowed by law, we disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, error-free, or secure.

We do not warrant that captured screenshots, recordings, or metadata will be 100% accurate representations of every browser state, or that they will be retained without loss in every edge case. We strongly recommend exporting important feedback if you need a permanent record.

Some jurisdictions don't allow disclaimer of certain warranties. In those cases, the warranties are limited to the shortest period and narrowest scope permitted by law. Nothing in this section affects your statutory rights as a consumer under applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, neither party (nor our directors, employees, contractors, or affiliates) will be liable for:

Indirect, incidental, special, consequential, or punitive damages;
Loss of profits, revenue, business, goodwill, data, or substitute services;
Damages caused by third parties (clients, collaborators, subprocessors operating within their declared scope);
Damages arising out of free or beta features.

Our total aggregate liability for all claims relating to the Service in any 12-month period is limited to the greater of: (a) the fees you paid us in those 12 months, or (b) EUR 100.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death, personal injury caused by negligence, fraud, or wilful misconduct, or — for EU consumers — any liability that statute prohibits us from excluding.

13. Indemnification

You agree to indemnify and hold us harmless from any third-party claim (including reasonable legal fees) arising from: (a) Your Content; (b) your use of the Service in breach of these Terms; (c) your violation of any law or third-party right. We will tell you promptly about any such claim, let you control the defence (provided you don't settle in a way that admits fault on our behalf without consent), and reasonably cooperate.

14. Suspension & Termination

You can stop using and delete your account at any time.

Wemay suspend or terminate your access if you breach these Terms (especially Section 5), if required by law, or if continued service creates a real risk to other users or to us. Where reasonable, we'll notify you and give a chance to fix the breach. For serious or repeated breaches, we may terminate immediately.

After termination, you can request a data export within 30 days. After that window, we delete Your Content under the retention rules in the Privacy Policy. Sections that by their nature should survive termination (Sections 6 (last paragraph), 8, 11, 12, 13, 16) survive.

15. Changes to These Terms

We may update these Terms over time. For material changes, we'll email you and update the "Last Updated" date at the top. Continued use of the Service after the change date means you accept the new Terms. If you don't accept them, stop using the Service and contact us for a data export.

16. Governing Law & Disputes

These Terms are governed by the laws of Poland, excluding its conflict of laws rules. The competent courts for Pawluk Studio's registered seat have jurisdiction over disputes arising out of or relating to these Terms.

For EU consumers: nothing in this section deprives you of mandatory consumer-protection rights granted by the law of your country of residence, including the right to bring proceedings in your local courts. The European Commission also provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr, which you may use to resolve disputes.

For US users: you agree that any dispute not resolved informally within 60 days of email notice to kontakt@pawlukstudio.pl may be brought, at your election, either in the courts of Poland (per the paragraph above) or in your local small-claims court for claims within its limits.

17. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control: acts of God, war, terrorism, riots, pandemics, government action, internet or third-party service outages, power failures, or similar.

18. Miscellaneous

Assignment. You may not assign these Terms without our written consent. We may assign them as part of a sale or restructuring of Pawluk Studio, on notice to you.
Entire agreement. These Terms plus the Privacy Policy are the entire agreement between us about the Service and replace any earlier agreement.
Severability. If any part of these Terms is held unenforceable, the rest stays in effect.
No waiver.Failure to enforce a provision isn't a waiver of our right to enforce it later.
Notices. We send notices to your account email. You can send notices to us at the email address in Section 19.
Language. These Terms are written in English. If we publish a translation, the English version controls in case of conflict.

19. Contact

Questions about these Terms? Write to kontakt@pawlukstudio.pl.